Please allow 20 working days for delivery of personalised gifts. A separate delivery charge applies to personalised gift orders, as these will be shipped separately from the rest of your order and will arrive in a separate parcel.

If you have only personalised gifts in your order you will be charged one $9.90 delivery fee only. If your order contains both personalised gifts as well as other order items you will be charged $9.90 postage for your personalised items, and an additional $9.90 for the rest of your items.

Priority Delivery

Priority delivery does not apply to personalised items. By selecting the priority delivery option within the shopping bag you are selecting to purchase your standard order items at priority delivery of $14.95, however your personalised gifts order will still be shipped separately from the rest of your order within 20 working days.

International Delivery

Personalised Gifts are not able to be shipped outside of Australia.

Multiple Delivery Addresses

If you would like to send personalised gifts to different delivery addresses you will need to place these in separate orders. They will incur separate delivery fees for each order.

Returns Policy for Personalised Gifts
Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to EziBuy for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Further Information

For further details or if you have any questions, please call us toll free on 1800 148 148.