EziBuy FAQ's |
||
|
1. Placing an order
2. Delivery
3. Logging in, Registering and My Details
4. Returns
5. Backorders
6. Catalogues
7. Sizing
8. Retail Stores
9. Products
10. Faulty or Incorrect Items
|
 |
1. Placing an order1.1 Can I add to my order? Unfortunately, we are unable to add to an order, as once it has been processed it is closed to ensure efficient processing and delivery. If you would like to place a new order, please click here.1.2 Can I cancel something from my order? Unfortunately, we are unable to access your order, as once it has been processed it is closed to ensure efficient processing and delivery. When you order arrives to you, please send the item that you no longer require back to us, and we will arrange a refund. If the item you wish to cancel is on backorder, please let us know the style number, and we will cancel this for you. To email us, please click here.
1.3 Can I order from an old catalogue? Yes, you may order from any previous EziBuy catalogue. Please click here to place an order. Please note prices may not be same, when you are ordering from an old catalogue. You can also order from different catalogues all in the same order.
1.4 How long will it take for my order to arrive? There are two options for delivery:
Standard Delivery is 10 working days and is charged $9.90.
Priority Delivery is available for most areas of Australia. It's delivered within 2-3 working days from the date payment is processed and has a charge of $14.95.
For further information on delivery in Australia please click here
For New Zealand delivery details click here
1.5 Was the order that I sent through yesterday received? Once your order is processed, you will receive an email confirmation of your order. If you have not yet received this, please click here to email us, and we will check this for you.
1.6 How secure is shopping online with EziBuy? We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorised and debited in real time, all in a SSL secure environment. The page enables us to offer customers a safe and speedy online shopping experience. To view DPS' Privacy Policy, please click here.
1.7 What methods can I pay by? When shopping online with EziBuy, you can pay by credit card (Bankcard, Amex, Visa, Mastercard and Diners), Pay Pal or EziBuy gift card. To place an order by credit card or Pay Pal, please click here.
If you order by mail or phone, you can also pay by cheque or money order. Simply call our toll free number 1800 148 148 to place your order this way. Please note: When you place an online order and pay by credit card a temporary $1.00 pre authorisation charge is made to ensure the credit card used is valid.
Once the credit card has been checked the $1.00 temporary pre authorisation will be removed by your bank.
1.8 How do I pay by gift card? A gift card is entered as a method of payment at step 3 of the online process. Please choose gift card from the drop down box on your screen. The system will automatically deduct the funds from the gift card when you click submit payment and then give you the option to pay the remainder using a credit card.
1.9 How do I use a promo code? Occasionally you may receive a promotional code from us via an email, a catalogue or something we send you by post. You can use the promo code at step 1 of the checkout. Look for the box which says 'Enter promo code'. Simply type your code in there and click the go button to apply the promotion to your order.
2. Delivery2.1 What are the delivery charges?All standard orders for Australia $9.90
All Priority orders for Australia $14.95 All orders over $200 will be given a complimentary upgrade to priority delivery for the standard delivery charge $9.90 Delivery charges cover packaging, delivery and insurance. For more information on delivery please click here.
3. My Account3.1 Can you send me my password?Please click here and click on "Forgotten your password". Enter in your email address, and your password will be sent to you.
3.2 How do I log in to your website? You do need to have registered on our website to place your first order online.
Simply log in here, enter your email address OR customer number and password, and submit. If you can no longer remember your password, please click on the "Locate Password" button, and an email will be sent to you with your password details. (If you do not receive a password you may not have registered online yet or we may have a different email address registered for you). If you have not already registered on our website, please click on the "Join Now" button, and fill in your details. If you are an existing customer please tick yes and enter your customer number in to the box. 3.3 Can I change my address details? Yes, you can. Simply log in to the website, and click on "My Profile" at the top of the page. Enter your email address and password, to alter your details. There is no need to call us, as your details will automatically be updated from the website.
3.4 How can I unsubscribe from your emails? We apologise for any inconvenience this has caused you. We may have had a customers' email address incorrect, which is why you have received emails in error. Please click here to email us, so we can remove your address from our database.
4. Returns4.1 How long do I have to return items?We are so proud of our products that if you are not happy with your purchase for any reason, you can return it to us within 30 days for an exchange or refund. For more information on returning items, please click here.
Please note, if you pay by PayPal it may take up to 30 days to receive your refund. For information on PayPal refunds, please read the PayPal refund policy here.
5. Backorders5.1 I have an item on backorder, when is it due?Please email us with your customer number and the style number of the item by clicking here and we will let you know.
5.2 Is it possible to send my backorders all at one time? Unfortunately, we are unable to send your backorders all together. We can however, change the delivery address of individual backorders. Please note that all backorders are sent to you at no extra charge for delivery.
5.3 Is it possible for my backorders to be held until a certain date? Unfortunately, we are unable to delay the delivery of backorders. We can however, change the delivery address of individual backorders. Please note that all backorders are sent to you at no extra charge for delivery.
6. Catalogues6.1 Can I please have a catalogue sent to me?To request a catalogue, please click here.
6.2 Can I have a catalogue sent internationally? Unfortunately, catalogues are not available to our international customers. However, you are welcome to browse and order from our website, as it shows our most current range. To find out more regarding international ordering, please click here.
6.3 Can I cancel my catalogue subscription with EziBuy? To cancel your subscription, click here to email us. Please provide your customer number or full name and address, so that we may identify you on our database.
6.4 When is the next catalogue coming out? Our catalogues are sent out every 3 weeks or so. To request a catalogue, please click here.
6.5 Why is everything sold out when I just got my catalogue? Unfortunately we are sometimes unable to gauge how popular certain styles will be, as stock is purchased at least 6 months ahead by our buyers. However, when we realise that an item is popular, we always try to source more and if we can, the item becomes available as a backorder.
The date that the item is due varies depending on the timeframe our supplier gives for delivery. We also now have a team dedicated to our stock issues, as we are aware of the disappointment this causes.
6.6 Why send out a sale catalogue when there is nothing left? With sale catalogues especially, stock is very limited, as we are selling out to make way for new stock. At the time the catalogue was printed all stock was available, but unfortunately due to the limited amount, they may have sold very quickly. To view products currently on special, please click here. 7. Sizing7.1 Could you please explain what 1X, 2X, 3X etc sizing means?The sizing chart for our Sara range is listed below: 1X = 16-18 2X = 20-22 3X = 24-26 4X = 28 For further information regarding sizing, please click here 7.2 What European size am I? Here is the Australia equivalent to European sizes: 36 = 8 (Aus) 38 = 10 40 = 12 42 = 14 44 = 16 46 = 18 48 = 20 Back to top 8. Retail Stores8.1 Do you have any retail stores?We do not have retail stores in Australia, but we do in New Zealand. Please go to our New Zealand website here for details.
9.1 Does EziBuy have a maternity range?
|
Quick Links
Catalogues
Shopping Advice
Give the perfect gift with an EziBuy Gift Card
EziBuy: Australia's #1 Women's Fashion & Clothing Store Online
With EziBuy you can shop for the latest in women's fashion & clothing with confidence in our 30 day money back guarantee.
© EziBuy 2011 Legal | Privacy | Sitemap | Accessibility | Feedback - This site is best viewed in Internet Explorer 8+, Google Chrome or Mozilla Firefox
Save Bag
This will remove items you have in your shopping bag and place them into your Wishlist. Place a tick in the checkbox below if you would like a copy of your shopping bag emailed to you.
This Item is Waitlisted
Unfortunately, this item has already sold out. By placing this item in your shopping bag, you'll be added to our WAITLIST. Should the item become available again in the next 6 weeks, we will despatch and charge you at that time. If we don't receive more stock within 6 weeks, we will let you know by email, and you will not be charged.
Please note that an order on WAITLIST is not guaranteed. If you no longer wish to add this item to your shopping bag, please click 'cancel'.
If you have any further questions please call our contact centre free on 1800 148 148 or email us on mail@ezibuy.com.au.