RETURNS

Note: Unfortunately, your postage charges on returns are not refundable. However, if you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel.

All other returns/reorders will be charged the standard or priority delivery rate based on your delivery preference.

Once received in New South Wales, all returned products are forwarded for processing in New Zealand, therefore, please allow at least 15 working days for your return to be completed.

Flat Packed items must be returned in original condition.

• Phone - If you do call, please do not submit a completed reorder form with your return as duplicate orders may occur.

• Send back return with reorder on the form.

• To ensure the best possible fulfilment on your reorder, we recommend that you call us to reserve the styles you require.

•  If you are returning an item for exchange (the same style is being changed for a different size or colour) you will not be charged delivery of your reorder.

• All other returns and reorders will be charged the standard or priority postage based on your preference.

• If the information above is not followed this may result in delays of processing your return. If followed correctly, returned items will be processed within 15-20 working days.

• Returned articles are insured by us against damage or loss.

• If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to call us on 1800 148 148.

If a product you order is temporarily out of stock, you may wish to place it on backorder. We will advise you of the expected dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes available.

You will not be charged any additional delivery costs for backordered items delivered to you at a later date. Your credit card will not be charged for backordered items until they are dispatched, however for security reasons, all cheques will be banked on receipt.

When an item is not currently available for immediate sale, you may be able to join the waitlist for that product. An order on waitlist is not guaranteed, as availability of waitlist products is based on stock fluctuations. Your request for a product will remain on the waitlist for a maximum of six weeks. If the item becomes available, we will then ship it to you and charge you at that time, with no additional delivery cost. If we still can't supply the item after six weeks you will not be charged and we will automatically cancel your order of that item. You will receive email confirmation when this happens.

Returns are credited in the manner in which they were originally paid, unless a balance exists on your customer number. If EziBuy owes you less than $5 in total, our policy is to hold this amount and automatically deduct it from the total of your next order. However you can request a refund cheque by calling 1800 148 148. Please note: if you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account. This may take up to 30 days as part of PayPal's Refund Policy. You can read this here.

Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases. Accents and other symbols cannot be printed. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to EziBuy for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.